Abstract
Carriers are rapidly rolling out innovative, revenue generating VoIP, IMS and IPTV services but facing a challenge to ensure that those services meet expected service availability and reliability levels. To help prevent costly service outages and degradation, and control subscriber support costs, carriers use Next Gen IP Service Assurance Testing and Analysis systems including the award-winning Mu-4000 appliance. This presentation details how these systems identify potential sources of service quality issues before they impact the customer experience or Next Gen IP infrastructure performance.

Using Next Gen IP Service Assurance Testing and Analysis systems improves service availability on mobile and fixed unified-communication services, paving way for maximum uptime of additional revenue generating services such as video streaming and interactive services. Business bottom-line benefits include reduced customer churn and improved IP service quality through proactive identification of zero-day vulnerabilities and product weaknesses prior to service rollout.

Speaker Biography
Johnson Mok is Senior Systems Engineer of Mu Security. He was previously principal systems engineer of the Application Networking Group (ANG) at Citrix [NASDAQ: CTXS] where he was one of the members for developing the ANG business in Greater China. Prior to joining Citrix, Johnson worked in McAfee as a systems engineer. Johnson led the systems engineering team in B & Data, a leading security and storage product distributor in Greater China, growing his team 10-fold over a three-year period and winning many strategic projects within the region. Johnson holds a Bachelor of Science degree in computer science from the University of Hong Kong.<Back>